Refund policy

At RGS (Rashid Global Store), customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

📦 Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it
• The item must be in its original packaging
• Proof of purchase (order confirmation or receipt) is required

❌ Non-Returnable Items

The following items cannot be returned:

• Personal care items (e.g., earbuds, perfume oils) once opened or used
• Items damaged due to misuse or mishandling
• Clearance or sale items (if applicable)

🔄 Refunds

Once we receive and inspect your return, we will notify you of the status.

If approved:

• Your refund will be processed within 5–10 business days
• The refund will be issued to your original payment method

🚚 Return Shipping

• Customers are responsible for return shipping costs
• Shipping fees are non-refundable

⚠️ Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery
• Provide clear photos as proof
• We will offer a replacement or full refund at no extra cost

🔁 Exchanges

We only replace items if they are defective or damaged. For exchanges, please contact our support team.

📧 Contact Us

If you have any questions about returns and refunds, please contact us:

• Email: rgsstore701@gmail.com